Contact DarkMatter Market Support
To maintain operational integrity, we offer encrypted messaging pipelines for all user queries. Whether you are dealing with transaction disputes, vendor applications, or need general account assistance, our technical support desk is available to guarantee secure resolution. Please read our guidelines below and use the provided PGP keys to encrypt sensitive communications.
Support Coordinates
Response Turnaround
Typical response: 24-48 hours
Operating 24/7 with round-the-clock shift staffing.Emergency Security Response
Reserved strictly for critical infrastructure failures.On-Platform Ticket System
For active orders, transaction holds, or dispute settlements, we highly recommend utilizing the built-in, anonymous ticket system located in your user dashboard inside the onion interface.
Tickets submitted directly from the dashboard are verified using your authenticated session key, bypassing any need for email authentication and ensuring total communication privacy.
Verified Tor Contact Portal
To open support requests directly from within the network, utilize the official mirror listed below. This address connects you directly to the secure internal database, ensuring your credentials and tickets remain encrypted within the Tor network.
PGP Public Encryption Key
All emails sent to our support desk containing sensitive details (such as wallet addresses, active order IDs, private transaction details, or custom mirror requests) must be cryptographically encrypted. Communications sent in plaintext will be ignored to maintain security protocols.
Guidelines For Faster Resolution
DO:
- Provide your transaction hash (XMR TX Key).
- Encrypt all messages containing usernames.
- Include the relevant order UUID if applicable.
- Allow up to 48 hours before sending a follow-up.
DO NOT:
- Do not send multiple emails for the same issue.
- Do not share your private passwords or seed phrases.
- Do not send general, non-encrypted query drafts.
- Do not link external clearnet image hosters.